Returns & Exchanges

At Prime Vape, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day hassle-free return policy for all unworn and tagged apparel. Please ensure all items are in their original condition to qualify for a full refund or exchange.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

2

Pack Your Items

Securely place the unworn clothing items in their original packaging, ensuring all designer tags and labels remain attached.

3

Attach the Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt until your refund has been processed by our warehouse team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing